Built for Small Businesses
Built for Small Businesses
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Remote teams designed for growing businesses.
Everything you need to build and manage a dedicated remote team in Costa Rica with transparent monthly pricing and no hidden administrative fees.
Remote teams designed for growing businesses.
Everything you need to build and manage a dedicated remote team in Costa Rica with transparent monthly pricing and no hidden administrative fees.
✔ Transparent Pricing
One predictable monthly investment with no hidden fees or surprise invoices.
✔ Dedicated Team Structure
Your operational team is dedicated exclusively to your business, allowing employees to fully integrate with your company, culture, and day-to-day operations. (Project Managers may support multiple client teams when appropriate.)
✔ Built to Scale
As your business grows, our management structure grows with it, providing the right leadership at every stage of your company's growth.
Entry-Level Roles We Support
Whether you're hiring your first remote employee or building a larger team, we recruit professionals for a wide variety of business functions, including:
Sales
Sales
- Sales Representatives
- Inside Sales
- SDRs
- BDRs
- Appointment Setters
- Cold Callers
Customer Support
Customer Support
- Customer Service
- Technical Support
- Live Chat Support
- Email Support
- Help Desk
Administrative
Administrative
- Virtual Assistants
- Data Entry Specialists
- CRM Management
- Scheduling Coordinators
- Order Processing
- Back Office Support
Marketing
Marketing
- Lead Generation
- Social Media Support
- Online Research
- CRM Cleanup
Technology
Technology
- IT Support
- Help Desk Technicians
- Junior Technical Support
- Junior QA
- ...and many other remote support positions.
Your Responsibilities
While we take care of employment and administration, you remain in control of your business operations.
Your Responsibilities
While we take care of employment and administration, you remain in control of your business operations.
As the client, you'll be responsible for:
- Employee Training
- Daily Operations
- KPIs & Performance Metrics
- Process Feedback
- Quality Assurance
- Software & Platform Access
- Day-to-Day Task Management
This allows your remote employees to become a seamless extension of your existing team.
Work Schedule
Work Schedule
- All positions are based on 39 productive hours per week.
- Employees typically work four 8-hour days and one 7-hour day, with the client choosing which weekday has the shorter schedule.
- That remaining hour is reserved for one-on-one coaching, employee follow-ups, and contingency planning managed by Umana Group, helping maintain employee engagement while providing additional operational support whenever needed.
Monthly Investment
Monthly Investment
- Position Monthly Investment
- Entry-Level Employee $2,478
- Team Lead $2,950
- Supervisor $3,540
- Project Manager $5,310
Every package includes all HR services, equipment, payroll administration, people management, compliance, insurance, and employee support described above.
Every package includes all HR services, equipment, payroll administration, people management, compliance, insurance, and employee support described above.
Frequently Asked Questions
Do I have to sign a long-term contract?
Do I have to sign a long-term contract?
No. Our minimum engagement starts at three months, giving both sides enough time to build a successful working relationship while maintaining flexibility as your business grows.
No. Our minimum engagement starts at three months, giving both sides enough time to build a successful working relationship while maintaining flexibility as your business grows.
Can I start with only one employee?
Can I start with only one employee?
Absolutely. However, we generally recommend starting with two employees whenever possible to help maintain business continuity during vacations, sick leave, or other unexpected situations.
Absolutely. However, we generally recommend starting with two employees whenever possible to help maintain business continuity during vacations, sick leave, or other unexpected situations.
Can I hire additional employees later?
Can I hire additional employees later?
Absolutely. Most new positions can be filled within 10 to 15 business days, allowing your team to grow as your business evolves.
Absolutely. Most new positions can be filled within 10 to 15 business days, allowing your team to grow as your business evolves.
How long does hiring usually take?
How long does hiring usually take?
Most positions can be filled within 10 to 15 business days, although specialized roles may require additional time to ensure we find the right candidate.
Most positions can be filled within 10 to 15 business days, although specialized roles may require additional time to ensure we find the right candidate.
What happens if an employee resigns?
What happens if an employee resigns?
Umana Group manages the entire replacement process, including recruiting, interviewing, hiring, and onboarding, minimizing disruption to your operations.
Umana Group manages the entire replacement process, including recruiting, interviewing, hiring, and onboarding, minimizing disruption to your operations.
What happens if an employee gets sick?
What happens if an employee gets sick?
We manage all sick leave in accordance with Costa Rican labor law. This is one of the reasons we recommend starting with at least two employees whenever possible, helping maintain operational continuity during unexpected absences.
We manage all sick leave in accordance with Costa Rican labor law. This is one of the reasons we recommend starting with at least two employees whenever possible, helping maintain operational continuity during unexpected absences.
Who provides the equipment?
Who provides the equipment?
Umana Group provides all required equipment, including laptops, monitors, and other necessary accessories.
Umana Group provides all required equipment, including laptops, monitors, and other necessary accessories.
Who manages payroll?
Who manages payroll?
We do. Clients receive a single monthly invoice covering the upcoming service period, while Umana Group handles payroll, employment administration, taxes, benefits, and compliance.
We do. Clients receive a single monthly invoice covering the upcoming service period, while Umana Group handles payroll, employment administration, taxes, benefits, and compliance.
Who is the legal employer?
Who is the legal employer?
Umana Group is the legal employer of every employee, allowing your business to focus exclusively on day-to-day operations without the complexity of international employment.
Umana Group is the legal employer of every employee, allowing your business to focus exclusively on day-to-day operations without the complexity of international employment.
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